Conflict Resolution Training

Master conflict resolution with our top-rated course for workplace harmony and effective conflict management

Conflict Management skills training - Learn to get along in the workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development.

Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.

However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth.

When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.

This two-day course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

What will students learn?

Students will learn the following from this Conflict Management training:

What conflict is and how it can escalate.
The types of conflict and the stages of conflict.
The five most common conflict resolution styles and when to use them.
How to increase positive information flow through non-verbal and verbal communication skills.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance.

Topics covered in the Conflict Rresolution Course

The following are the topics that will be covered in our training:

Defining conflict and types of conflict
Spontaneous and reflective action
The Johari window
Stages of conflict
Conflict resolution style questionnaire
The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)
The conflict/opportunity test
Conflict and its resolution
Helping others through conflict

Upcoming Conflict Management Classes in Boston (& online)

We offer this conflict resolution class every other month as a public course. We can also conduct this exclusively for your team as an in-house training. Check with us on seat availability in your preferred week:

Jan 25 – 26, 2024 (Boston)
Feb 29 – Mar 1, 2024 (Boston)
Apr 4 – 5, 2024 (Boston)
May 9 – 10, 2024 (Boston)

Conflict Management Training Course Format

This conflict resolution oourse is a practical workshop where delegates get to apply what they learned immediately in the classroom. There will be self-assessments, individual and group activities and group discussions throughout.

Certificate Awarded

At the completion of this conflict management training program, attendees will each be awarded a PMI Endorsed Certificate worth 14 Professional Development Units (PDU’s), as well as an IIBA endorsed certificate for 14 Continuing Development Units (CDU’s).

These PDU’s and CDU’s can be used to maintain your PMI and IIBA earned credentials.